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Terms & Conditions...


  • All hired equipment/props shall remain the property of Couture Events Kent Ltd at all times.
  • Hire items are changeable up to 21 days before the hire date without incurring any charges, with the exception of any named or Personalised items that have been ordered. Any hire changes made less than 21 days will incur are stocking charge of 25% of the price of the hired item except personalised items.
  • The hirer is solely responsible for loss or damage to all hired items, Any damaged or missing items will be charged and deducted automatically from the hirers holding deposit. Please contact Couture Events Kent Ltd for replacement price list.
  • All hire agreements are between the hirer and Couture Events Kent Ltd. The hirer is the person named on the Invoice and who has agreed to the terms and conditions.
  • The hirers chosen venue is not responsible for any hired goods unless the venue itself is the hirer.
  • Chair covers and sashes that require specialist cleaning or replacing due to severe staining or have been damaged, burnt or torn will be deducted automatically from holding deposit and charged at £5.00 per chair cover and £2.00 per sash.
  • The duration of the hire is 24 hours (except sweet cart 4 hour hire), unless agreed prior to booking,
  • A non-refundable deposit of £100.00 is required as confirmation of order & booking date.
  • All outstanding monies to be paid 30 days before date of hire and set up.
  • In the event of cancellation by the hirer, all monies paid will be refunded (except the non-refundable deposit of £100.00 for confirmation of order & booking date) providing none of the following apply:
    • 1) Any special order items that has been booked.
      2) Any handmade favours that have been made to customers own specification.
      3) 21 or more daysí notice has been given in writing; Recorded delivery will be required for this.
      4) Any items that have been personalised or any printed fabrics.
  • In severe weather conditions e.g. snow or ice, Couture Events Kent Ltd will endeavour to travel to your venue providing public highways and the route to your venue are safe to drive on. If such conditions prevents Couture Events Kent Ltd from travelling to your venue then hire and set up would be postponed until the hirer has re scheduled for another date. Please ensure that you are fully insured for such events as Couture Events Kent Ltd are not and cannot be held responsible.
  • Couture Events Kent Ltd reserve the right to make any minor alterations or replacements without prior permission from the hirer on the day of set up. All efforts will be made to contact the hirer with the contact details given by the hirer, any minor alterations or replacements would be of equal value or greater at no additional cost to the hirer.
  • Any hired equipment or balloon displays using the hirer's own measurements and dimensions do not fit or cannot be erected to specification due to the measurements given is not the responsibility of Couture Events Kent Ltd. However we will endeavour to give you the best possible displays and service with the dimensions we have to work with on the day of set up.
  • Balloons do occasionally pop spontaneously, Couture Events Kent Ltd will take pictures of all balloon and prop displays on completion in the hirer's venue. We are not responsible if any alteration have been made by a third party after completion of set up.
  • Balloons are purchases and not hired items; these will not be collected the following day by Couture Events Kent Ltd. Some displays will have framework which is the property of Couture Events Kent Ltd and are not to be removed at any time from the venue after set up.
  • Couture Events Kent Ltd will take photos or a video recording upon completion of all set ups and displays. These photos or video recordings will be used for the company portfolio, the company website, marketing purposes and any areas associated with the business. Any photos or video recordings taken may be used if for any reason a dispute arises.
  • It will be deemed that once a deposit has been paid the hirer has read and agreed to all the terms and conditions of the hire agreement.
  • Couture Events Kent Ltd are not responsible or liable for any injury or damage caused to any person or building arising from displays/props and hire items.
  • *Free delivery & set up within 15 miles of Tunbridge Wells (TN4) with minimum spend of £50.00. Free delivery and set up within a 30 mile radius of Tunbridge Wells (TN4) with a minimum spend of £100.00. For all other areas please contact us for a personalised quotation.
  • Nut allergies: Some sweets may contain traces of nut & nut oils, or may have been made alongside other products containing nuts. Couture Events Kent Ltd cannot be held responsible for any issues resulting from food allergies.
  • Customers should ensure that children are supervised at all times to ensure sweets are not chosen which may cause choking and plastic wrappers that can cause suffocation, Couture Events Kent Ltd cannot be held responsible for safety issues which occur from the use of equipment, consumables or the consumption of confectionary left at the hirerís venue.
  • Under no circumstance is the sweet cart to be moved, climbed, sat or stood on as this could result in serious injury. Any damage or signs of miss use will be charged at the cost of a replacement and automatically deducted from your holding deposit.

Couture Events Kent Ltd
The Old Cottage, Draper Street, Southborough, Tunbridge Wells. Kent TN4 0FB
Tel: 07899 437069

Registered in England No: 9930459 Registered Office as Above

• party balloons • balloon artist • venue styling • chair cover & sash hire • weddings • christenings • parties • balloon displays • chair cover hire • sash hire • table displays • party balloons • venue styling • wedding venue styling •